Privacy Policy

    Last Updated June 10, 2025

    Ervis Intelligence ("Ervis", "we", "us", or "our") respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, share, and safeguard personal information when you visit our website https://ervisintelligence.com ("Site"), engage in our corporate operations (like events, marketing, or demos), or use our services (the "Service"). It does not apply to information collected in recruitment processes, which are covered by a separate Applicant Privacy Policy.

    1. INFORMATION WE COLLECT

    We gather information in three ways:

    • Information you provide
      Examples include: name, email, job title, company, billing details, demo requests, or support inquiries.
    • Automatically collected data
      IP addresses, device/browser types, usage patterns, cookies, tracking tokens, location data, etc.
    • Information from third parties
      This may include leads from events, marketing providers, publicly available directories, or strategic partners.

    2. HOW WE USE YOUR INFORMATION

    We use your data to:

    1. Provide and improve our Site and Service—e.g. account setup, access, analytics.
    2. Communicate—e.g. demos, support, updates, marketing (with consent).
    3. Support business operations—e.g., internal analysis.
    4. Maintain security—e.g. breach detection, incident response.
    5. Comply with legal obligations—e.g. tax, regulatory enforcement.

    3. LEGAL BASES FOR PROCESSING

    We rely on one of:

    • Contractual necessity (e.g., to fulfill demo requests or service delivery),
    • Compliance with legal obligations,
    • Legitimate interests (e.g., marketing),
    • Your consent (e.g., marketing emails, cookies).

    4. SHARING YOUR INFORMATION

    We may share data with:

    • Service providers (e.g., hosting, CRM, analytics, email marketing, cloud infrastructure).
    • Affiliates and partners, for internal business operations.
    • Law enforcement/regulators, as required by law.
    • Professional advisors (e.g., auditors, lawyers).
    • Business transactions (e.g., M&A, asset transfers), with proper notice.
    • With your consent.

    When transferring data offshore, we will use EU-approved safeguards such as Standard Contractual Clauses.

    5. DATA RETENTION

    We retain data only as long as necessary to:

    • Provide our Service,
    • Fulfill legal or accounting obligations,
    • Defend legal claims, or
    • Support legitimate internal purposes.

    After this, we delete or anonymize it.

    6. SECURITY MEASURES

    We employ robust technical and organizational safeguards including encryption, access controls, monitoring systems, intrusion prevention, and regular audits. Employee and contractor access is governed by strict credentials and is revoked promptly when no longer needed.

    7. COOKIES & TRACKING TECHNOLOGIES

    We use cookies, pixel tags, and similar tools to:

    • Enable site functionality,
    • Understand usage and optimize performance, and
    • Personalize your experience.

    You may disable cookies via browser settings, though some Site features may then be limited.

    8. YOUR RIGHTS

    Depending on where you live, you may have the right to:

    • Access, correct, or delete your data,
    • Restrict or object to processing,
    • Data portability,
    • Withdraw consent at any time,
    • Opt-out of marketing communications and cookies.

    To exercise these rights, please contact us using the details in Section 12.

    9. CHILDREN'S PRIVACY

    Our Site and Service are not intended for users under 18. We do not knowingly collect data from minors. Any discovered information will be promptly deleted.

    10. INTERNATIONAL DATA TRANSFERS

    Personal data may be transferred globally, including to locations with different privacy laws. We ensure appropriate safeguards (e.g., EU Standard Contractual Clauses, adequacy decisions) are in place.

    11. UPDATES TO THIS POLICY

    We may revise this Policy periodically. We will indicate the "Last Updated" date at the top. For significant changes, we will notify you via prominent notice on our Site or via email.

    12. CONTACT US

    If you have questions or requests regarding this Policy, data rights, or privacy practices, please reach out:

    Applicant Privacy: Our recruitment process is covered in a separate Applicant Privacy Policy (available at [link]), which outlines the specific treatment of job-seeker data.

    Ervis Intelligence values your privacy and is dedicated to transparent, secure data practices.